| Please fill in the below form for Online Survey. We will record your details including your IP address (38.107.179.214) |
| Grading Key. |
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1 = Poor
2 = Average
3 = Above Average
4 = Very Good
5 = Excellent
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| How would you rate the quality of service delivered? |
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| Quality of Service
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a) How efficiently was your initial enquiry dealt with?
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b) How accurate was the data in your quotation?
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c) How well did the audit team leader communicate with you after contract acceptance?
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d) How satisified were you with the conduct of the audit team on the stage 1 audit?
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e) How helpful were the audit team on the stage 1 audit?
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f) How satisfied were you with conduct of the audit team on the stage 2 audit?
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g) What was the time between the end of the assessment and receiving the certificate?
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5 |
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| How would you rate the competence & professionalism of audit members? |
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| Competence & Professionalism of Audit Members |
a) How familiar were the audit team with the nature of your business?
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b) If any non-conformities were raised how clear were they to understand?
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c) How accurate were the non-conformities (if raised)?
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d) How on time were the audit team members against the audit programme?
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| Suggestions for Improvement |
| Please use this box to let us know of any improvements in our service that you would like to be considered? |
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Global International Head Office Tel: +44 (0)131 473 2368