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Others | Complaints
Complaints against GCL Personnel
If a client has a complaint about the conduct of any GCL. Auditor then this should be sent in writing to the GCL Quality Manager. If the complaint involves the Quality or Scheme Manager then the complaint is to be addressed to the Chairman of the Governing Board of GCL.
Complaints received by GCL Clients
All Clients are required to maintain a log of all Customer Complaints raised against them. This log must be available for review during all Assessment and Surveillance Visits. This log shall also be available to GCL Staff upon request.
Complaints received by GCL about clients
If complaints are received by GCL direct from the users of GCL's Clients about their products and/or services they will be investigated, this may require a client Visit which will incur extra cost. However, wherever possible investigations will be carried out during Surveillance Visits.
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Global International Head Office Tel: +44 (0)131 473 2368