Complaints against globalgroup
If a client has a complaint about the conduct of any globalgroup. Auditor then this should be sent in writing to the globalgroup Quality Manager. If the complaint involves the Quality or Scheme Manager then the complaint is to be addressed to the Chairman of the Governing Board of globalgroup.
Complaints received by globalgroup Clients
All Clients are required to maintain a log of all Customer Complaints raised against them. This log must be available for review during all Assessment and Surveillance Visits. This log shall also be available to globalgroup Staff upon request.
Complaints received by globalgroup about clients
If complaints are received by globalgroup direct from the users of globalgroup’s Clients about their products and/or services they will be investigated, this may require a client Visit which will incur extra cost. However, wherever possible investigations will be carried out during Surveillance Visits.