If the client is not in agreement with the Auditor’s recommendations after an Assessment or Surveillance then he is at liberty to lodge an appeal with the Quality Manager of globalgroup. The Client shall support his reasons by objective evidence. All appeals will be heard by a Sub-Committee of the Governing Board. The Subcommittee may hear evidence from the client’s representative and the relevant Auditor.
The decision of the Subcommittee is final and binding on both the Client and globalgroup. No counter claim will be allowed by either party. No costs, for whatever reason, will be allowed for either party as a result of an appeal.
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Globalgroup has international accreditations and local accreditations where this is a requirement
Globalgroup has 44 international offices across 5 continents and dealing locally with 15 languages
Globalgroup has over 500 competent personnel that include auditors, inspectors and management
Globalgroup has an on-line system that allows the public to validate the authenticity of certificates
Globalgroup has a blog and social media team in place in order to keep clients up to date with changes
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